Shipping policy

 Shipping Policy

Below you will find the average delivery times for all our packages: After an order is placed, it takes 1–3 business days to process it. Usually, the order is processed within one business day, but if you place your order on a Friday evening or during the weekend, it may take slightly longer. Once your order has been processed, it will be shipped, and the average delivery time is between 8 to 15 business days.

We do not have a warehouse in the U.S.A and U.K; we exclusively operate with our warehouse in China. We place great importance on our environmentally friendly process, as stated on our website. Therefore, we have decided on a central warehouse close to our factory.

We strive to make the ordering and delivery process as simple as possible for our customers. However, should you have any questions or concerns, feel free to contact our customer service team at any time. Below we explain how your order is processed and delivered.

Placing an Order

Ordering at Ortho Vission is as easy as possible. First, go to the product page and add the desired product to your shopping cart. To do this, click the black button "Add to Cart." Please ensure you've selected the correct variants. Once everything is correct, click the box "Proceed to Checkout." On the information page, enter the correct address. Please ensure all details are accurate. Once complete, you can click "Continue to Shipping."

On the "Shipping" page, you can verify the entered address details. It is also mentioned that all deliveries are completely free. As a sign of our appreciation, we always cover shipping and delivery costs. You can now continue by clicking the button "Continue to Checkout."

In the payment options section, you can choose between various methods. All payment options at Ortho Vision are SSL encrypted, meaning you can always rely on a secure payment environment.

Payment methods:

  • Klarna (Invoice payment)

  • Credit Card (AMEX, Mastercard, Maestro, Visa)

  • PayPal

  • EPS

  • VISA 

Once you have selected the correct payment method, click on "Complete Order." You will then be redirected to your chosen payment method. Follow the instructions on that page to complete your order. If, unexpectedly, you experience any issues with your order, you can always contact us.

Shipping Costs

We cover shipping costs for all orders. All our products are delivered directly to your home free of charge. There is also no minimum order quantity required.

Shipping Your Order

Have you found the perfect look or accessory on our website? Then surely you’d like to enjoy it as soon as possible! That’s why we ensure that your order is processed and shipped as quickly as possible.

To offer fair prices for our products, we've decided to batch parcels in larger quantities and ship them simultaneously once we reach our minimum quantity. We thank you for your understanding and willingness to help us create a better and healthier world.

Please note: We are currently experiencing high demand, and there may be delays due to the Tarrifs. Please consider this when placing your order. We will do our best to ship your order as quickly as possible.

If you want to ensure your order is shipped today, please contact us via email. Our customer service team will gladly advise you on an appropriate solution.

Customs & Tariff Delays (Important)

Due to recent tariff changes, some parcels may experience additional customs review. This can cause packages to appear stuck at customs or to be delayed beyond the usual 8–15 business days.

  • These checks are carried out by local customs authorities and are outside of our direct control, but we actively monitor affected shipments and work with carriers to keep things moving.

  • If your tracking shows prolonged inactivity at customs, please email support@orthovission.com so we can investigate and assist.